Privacy Policy

Last updated: December 2024

Frosthollowex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form or submit a service request
• Subscribe to our newsletter
• Engage our legal services
• Communicate with us via email, phone, or other channels

This information may include:

• Name and contact details (email address, phone number, postal address)
• Company name and business information
• Information related to your legal inquiry or case
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of access

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our legal services
• Respond to your inquiries and fulfill your requests
• Send you relevant information about our services
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide our legal services to you
• Legal Obligation: Processing required to comply with applicable laws
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given explicit consent for specific processing activities

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who assist us in operating our business (e.g., IT support, payment processors)
• Legal Requirements: When required by law or to protect our rights
• Professional Advisors: Lawyers, accountants, and other professionals as needed for your case
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

7. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following rights:

• Right of Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of processing
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

8. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Frosthollowex
Friedrichstraße 123
10117 Berlin, Frosthollowexy
Email: privacy@frosthollowex.pro
Phone: +49 30 123 456 789

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated. In Frosthollowexy, this is the relevant State Data Protection Authority (Landesdatenschutzbeauftragter).